SnapTV

Privacy Policy

This Privacy Policy describes how SnapTV, owned and operated by PULSEPLAY LLP ("We" / "Our" / "Us"), collects, uses, stores, secures, and discloses information from users ("You" / "Your") of the SnapTV apps and the website https://www.snaptv.asia/.

This Privacy Policy forms part of and must be read together with our Terms of Service. It applies to all current and future SnapTV apps, websites, and services ("SnapTV Platform").

1. Collection, Use & Retention

Personal Information

We may collect information that can identify an individual or is linked to an individual ("Personal Information"), including but not limited to:

  • Name
  • Email address
  • Contact number
  • Display picture
  • Gender
  • Date of birth
  • Payment details (where applicable)

Personal Information may be collected when You register, subscribe, make payments, contact us, or use features and resources on our platform.

Non-Personal Information

We may also collect information that does not directly identify an individual ("Non-Personal Information"), such as:

  • Device type and operating system
  • Browser type and version
  • Language preferences
  • Geographical location (approximate)
  • Network provider details
  • App usage statistics

Use of Information

Collected Personal and Non-Personal Information may be used for:

  • Enabling You to access and use SnapTV services
  • Personalizing content, recommendations, and user experience
  • Improving app performance, security, and troubleshooting
  • Processing subscriptions and payments
  • Communicating updates, offers, and support messages
  • Collecting ratings, reviews, and feedback
  • Complying with legal and regulatory obligations

2. Security Measures

  • We implement reasonable technical and administrative safeguards to protect Your Personal Information from loss, misuse, unauthorized access, disclosure, or alteration.
  • Data is hosted on trusted cloud providers such as Amazon Web Services (AWS) and Google Cloud Platform (GCP).
  • AWS Privacy Policy
  • Google Privacy Policy
  • We do not directly store credit card details; payments are processed via trusted gateways.
  • Security monitoring and regular scans are performed.

3. Sharing & Disclosure

We do not sell or rent Your Personal Information. However, we may share information with:

  • Third-Party Service Providers: For payments, IT infrastructure, analytics, advertising, and customer support.
  • Group Companies / Affiliates: Within SnapTV ecosystem to enhance personalization and services.
  • Legal Authorities: Where required by applicable laws, regulations, or litigation.
  • Business Transactions: In case of a merger, acquisition, or transfer of SnapTV assets.

Third-Party Policies:

4. Consent, Control & User Rights

  • You may choose not to share certain information; however, this may limit access to some SnapTV features.
  • You may update or delete Your Personal Information via account settings.
  • On account deletion, associated data will be retained for up to 180 days (as required by law) and then permanently deleted.
  • You may request access, correction, withdrawal of consent, and deletion of Your Personal Information (subject to applicable law).
  • Account deletion requests: support@snaptv.asia (processed within 7 business days).

5. Cookies, SDKs & Tracking Technologies

SnapTV may use cookies, SDKs, and similar technologies to:

  • Improve user experience
  • Track app performance and analytics
  • Deliver personalized ads and recommendations

You may disable cookies via browser or device settings, but certain features may not work properly.

6. Retention & Deletion Policy

We retain Personal Information only as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by law. Aggregated and anonymized data may continue to be used for analytics and service improvements.

7. Children's Privacy

SnapTV is not intended for children under 13 years of age. We do not knowingly collect Personal Information from children. If we become aware that such data has been collected, we will delete it immediately.

8. International Data Transfer

By using SnapTV from outside India, You consent to the transfer, storage, and processing of Your information in India and other jurisdictions where Our service providers operate.

9. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Courts in Bangalore, Karnataka shall have exclusive jurisdiction in relation to any disputes.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on the App/Website, and continued use of SnapTV after changes indicates acceptance of the revised policy.

11. Grievance Redressal

In compliance with the Information Technology Act, 2000 and applicable rules, the Grievance Officer details are as follows:

  • Email: support@snaptv.asia
  • Grievances acknowledged within 24 hours
  • Resolution provided within 15 days

Contact Information

For queries related to this Privacy Policy:

SnapTV Support Team – PULSEPLAY LLP

Email: support@snaptv.asia

Website: https://www.snaptv.asia/

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